Refund policy
Last updated: 11/11/2025
At M.R. Linen Inc., we take pride in providing high-quality linens and medical supplies to our customers across Canada. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns for both defective and non-defective products within 14 days of delivery.
To be eligible for a return:
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Items must be unused, in their original packaging, and in new condition.
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A proof of purchase (invoice or order confirmation) is required.
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Returns must be initiated within 14 days of receipt.
Please note that PPE items (e.g., gloves, masks, disinfectants) cannot be returned once opened due to health and safety regulations, unless they are defective upon arrival.
Exchanges
We accept exchanges for defective or incorrect items.
To arrange an exchange, please contact our customer service team at mrlineninc@gmail.com within 14 days of receiving your order.
Return Shipping
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Returns are handled by mail only.
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Customers are responsible for the return shipping label and associated costs.
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There are no restocking fees.
Once we receive and inspect your return, you’ll be notified by email. Approved refunds will be processed within 5 business days back to your original method of payment.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at mrlineninc@gmail.com with photos and your order number. We’ll arrange a replacement or refund at no cost to you.
Contact Us
For any questions about returns or exchanges, please reach out to:
M.R. Linen Inc.
📧 mrlineninc@gmail.com
🌐 mrlinenmed.com